1. Subscription Cancellations

• Users may cancel their subscription at any time from their Buzel account dashboard or by emailing info@buzel.in.
• Once canceled, your subscription will stay active until the end of the current billing cycle and will not renew automatically.
• After cancellation, users will continue to have access to their data and reports until the subscription period expires.

2. Refund Eligibility

Buzel follows a strict no-refund policy, except in special circumstances. Refunds will only be issued under the following conditions:

• Duplicate payments made due to a technical error.
• Unauthorized charges proven to be caused by Razorpay or payment system malfunction.
• Service delivery failure, where the user cannot access paid features after successful payment.

If approved, refunds are processed within 7–10 business days via the original payment method.

3. Demo Accounts

• Users may create a demo account to explore Buzel’s core features and understand how the system works.
• Demo accounts are meant for evaluation purposes only and may have restricted functionality, data limits, or access duration.
• No payments are involved in demo accounts, and thus no refunds or cancellations apply to demo usage.

4. Auto-Renewal Policy

• All paid subscriptions are automatically renewed at the end of each billing cycle unless canceled in advance.
• You will receive a renewal reminder email (if enabled) before your next billing date.
• It is your responsibility to cancel before renewal to avoid unwanted charges.

5. Refund Process

To request a refund (in eligible cases):

1. Email info@buzel.in with the subject “Refund Request – [Your Registered Email]”.
2. Include transaction ID, payment receipt, and reason for request.
3. Once verified, refunds will be initiated and typically credited within 7–10 business days.

6. Non-Refundable Situations

Refunds will not be issued for:

• Dissatisfaction with AI extraction accuracy (depends on invoice quality).
• Change of mind or failure to use the service.
• Partial period cancellations after successful billing.
• Data errors caused by poor scan quality or illegible handwriting.

7. Contact Us

If you have any questions about cancellations, renewals, or refunds, please reach us at: 📧 info@buzel.in